Santa Inn Hotel Privacy Policy

This privacy policy contains information on how the personal data of users who access the Santa Inn Hotel website are processed, in whole or in part, automatically or not. Furthermore, this policy aims to inform the user's rights and clarify when and how they can be exercised, but if you still have questions, we are available to assist you through our service channels indicated at the end of the page.

Santa Inn Hotel's Privacy Policy was created to highlight its commitment to always treating its customers' personal data with security, privacy and transparency, the main objectives of the General Data Protection Law.

The General Data Protection Law - LGPD (Law no. 13,709/18), is the legislation that establishes how a holder's personal data must be collected, processed and even discarded.

Therefore, this Privacy Policy describes what personal data is collected, how it is treated – used, stored and shared when you access the website, and your rights in relation to this data.

What is Personal Data?

Personal data is any information related to an identified or identifiable natural person, that is, personal data is considered to be information commonly provided in a registration, such as name, ID, CPF, address, email, among other forms of identification of the individual.

A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements, is considered identifiable. of that person's physical, physiological, genetic, mental, economic, cultural or social identity.

If there is any information in addition to those mentioned, which is capable of identifying a natural person, it is also considered personal data, as it presents this identifying characteristic.

Those that have been anonymized (anonymous data) are not considered personal data, since after this process has been carried out, it is not possible to identify the holder by any means.

What is the processing of personal data?

Data processing can be defined as any activity that uses personal data in its operation, whether in collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, and even simple Possession of personal data is already characterized as data processing.

Who controls my data?

The controller is the person responsible for decisions regarding the processing of personal data. The controller can be a natural or legal person, and in this case, it is Santa Inn Hotel.

The duty not to provide third party data

When using the website, the customer understands that they must not, under any circumstances, provide data from third parties, under penalty of being held responsible, in accordance with current legislation.

Privacy of Children and Adolescents

Hotel Santa Inn follows all provisions of the General Tourism Law and the General Data Protection Law, therefore we do not collect or request Personal Data from minors under 18 years of age, nor do we allow these people to reserve rooms in our hotels.

If the user is under 18 years of age, it is essential that their parents or legal representative provide specific consent for the processing of data by Santa Inn Hotel, in accordance with the purposes presented in this policy.

How do we obtain information about you?

The personal information we process is voluntarily provided by you, our customer. We collect the following personal data through our website:

Registration data, such as: full name, ID, CPF and passport (when foreign);

Contact data, such as: address, telephone and email;

Credit Card Data, such as: name of the holder, brand, card number and expiration date.

So that we can facilitate your stay and confirm your accommodation with us, we may also receive your data through partner travel agencies. In this case, the information voluntarily filled in by the user who wishes to make a reservation at the hotel through third-party websites.

The purpose of this information is to enable pre-check-in and reservations on behalf of the customer, as well as to enable the company to contact the customer and/or future customer, according to their request, question, suggestion, etc.

There are also situations in which data is provided by you for the purpose of participating in company events and/or promotions, virtually or in person, in addition to enabling you to receive communications.

What happens if you don't provide us with this data:

Certain data is essential to improve access and use of our services and website, always aiming to provide greater benefit to you, the user. Therefore, if you choose not to provide us with your personal data, it may be impossible to access and use our services and website.

From data sharing:

The Santa Inn Hotel has partnerships with a number of other companies to offer its services. Therefore, we may share your Personal Data with these companies, to the extent strictly necessary for the purposes stated above and in accordance with applicable legislation, always seeking to preserve your privacy as much as possible.

We emphasize that, under no circumstances, do we sell the data and information you provide to us. We also do not share your personal data with unauthorized third parties, other than the Hotel's own marketing, which, based on your preferences, communicates with you in the case of possible promotions, campaigns, events and the like, always aiming for your benefit.

We highlight that no data used by Santa Inn Hotel was captured without being informed by the owner himself and, therefore, with his consent.

Below we describe the situations in which we may share your Personal Data.

With our suppliers and commercial partners:

Santa Inn Hotel has several suppliers and commercial partners that assist us in operating our services, and some of them may process the Personal Data we collect. To ensure the security of your information, we carry out a careful and periodic assessment of our suppliers and commercial partners, obliging them to guarantee the same level of information security that is required by legislation and applied in our company, all with the aim of minimize risks for the data subject.

With Public Authorities:

The Santa Inn Hotel needs, in compliance with Law no. (National Tourism Policy) and Decree no. (Institutes the Public Digital Bookkeeping System) to collect certain personal data so that we can carry out your check-in, such as: Full name, ID, CPF or Passport, full address with zip code or zip code and telephone number with area code or area code.

There are some circumstances in which we are legally obliged to share information, such as to comply with legal orders and/or obligations or to cooperate with the sectoral regulatory authority or national data protection authority.

In any case, we will make sure that there is one of the ten legal bases for sharing the information, as provided for by the LGPD in its article 7.

From third-party links:

If a link to third-party websites is provided, Santa Inn Hotel is not responsible for the way they are treated and processed, and this privacy policy does not apply to them.

It is important to note that these third-party websites have their own privacy policies, over which we have no control. Therefore, we do not have any responsibility or obligation regarding them.

Security measures in the processing of users' personal data:

We undertake to apply technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, alteration, communication or dissemination of data.

Your data is only processed by duly authorized professionals and under the duty of secrecy and confidentiality, respecting the principles of proportionality, necessity and relevance for our objectives, in addition to the commitment to legitimate interest and the preservation of privacy, under the terms of this policy.

Santa Inn Hotel is committed to treating the user's personal data with due confidentiality and within legal limits.

How do we use Cookies?

Santa Inn Hotel uses Cookies on its platforms and has a Cookies Policy[1] that deals exclusively with this navigation tool, widely used on websites.

Privacy Policy Changes

We always seek to improve our services, therefore this privacy policy may be changed at any time to implement improvements, which is why its regular review by the user is essential.

We may also notify you by email or through specific messages of any changes that may occur, as long as you have authorized this procedure.

The version date will always be found in the header of this policy. Whenever there are new changes, previous versions can be requested and consulted by the user upon free request via email: manage@santainnhotel.com.br

Contact us

If after reading this Privacy Policy you still have any questions, or for any reason you need to communicate with us regarding matters involving your personal data, you can contact us through the channel below:

Person in Charge (DPO): E-mail: manage@santainnhotel.com.br

We are always available to answer your questions and put you in control of your personal data.

Legislation and Jurisdiction

Santa Inn Hotel is not responsible for the misuse or loss of personal data over which it does not have access or control. We are exempt from liability for the illegal and unauthorized use of this information as a result of misuse, negligent or malicious conduct as a result of acts or omissions on your part or someone authorized on your behalf.

This Privacy Policy and the relationship arising from the actions included herein, as well as any dispute that arises as a result of this document, will be regulated exclusively by Brazilian law.

The Central Forum of the District of Balneário Camboriú/SC is hereby elected to resolve any issue involving this document.

Document update date: January 10, 2022